01
Discover
Current availability, incident history and existing instrumentation assessed, with failure patterns identified.
Output: a reliability baseline with gaps documented.
Cloud Reliability & Operations
Site reliability engineering you can count on.
Uptime that holds, incidents that get resolved quickly, and systems built to recover when something breaks.
What Is Cloud Reliability and Operations?
Your systems need to perform reliably every day.
Cloud reliability and operations combines SRE, observability, incident management, performance, disaster recovery, and resilience to keep systems available and help teams respond when something fails.
The goal is simple: reduce disruption, recover faster, and build systems that are prepared for failure.
What Downtime Costs
$300K+
Hourly cost of downtime reported by more than 90% of mid-size and large enterprises.
ITIC, Hourly Cost of Downtime Survey
$600B
Annual losses across the Global 2000 from unplanned outages, up from $400 billion two years earlier.
Splunk, 2026
20%
Respondents reported their most recent major outage cost more than $1 million.
Uptime Institute, 2026
Signs You Need Reliability Engineering
- Your Systems Lack Clear Reliability Targets
- Incidents Take Hours to Resolve
- Your Team Is Overwhelmed by Alerts
- Critical Knowledge Lives With a Few People
- Your Disaster Recovery Plan Hasn't Been Tested
What Cloud Reliability & Operations Covers
Service level objectives defined against user-facing outcomes, error budgets established, and engineering effort directed by what the measurements show rather than by assumption.
Day-to-day operational ownership across patching, capacity, access, backups and platform maintenance, with defined escalation paths.
Instrumentation across metrics, logs and distributed traces, so failures can be diagnosed without deploying additional code to investigate them.
On-call structure, severity classification, escalation policy and blameless postmortem process, with actions tracked to completion.
Architectural work that removes single points of failure, including redundancy, graceful degradation, and dependency isolation.
Continuous measurement of latency, throughput, and saturation against defined thresholds, with degradation surfaced before it becomes an outage.
Recovery time and recovery point objectives defined, backup and failover strategy implemented, and recovery tested rather than documented.
Failure injection and controlled experimentation to verify that systems behave as designed when dependencies degrade.
How We Build Reliability
Cloud Reliability & Operations runs the Evolve stage of The Pivot.
Where the underlying architecture limit's achievable reliability, that work runs through Cloud Transformation & Migration or Legacy Modernization.
What You Walk Away With
Defined reliability targets- Clear system visibility
- Actionable alerts
- Faster incident response
- Tested recovery procedures
- Operational runbooks
- Continuous improvement practices
Our Technology Landscape
Observability
- Datadog
- Grafana
- Prometheus
- New Relic
- OpenTelemetry
- Honeycomb
Logging and tracing
- Elastic
- Loki
- Jaeger
- CloudWatch
Incident management
- PagerDuty
- Opsgenie
- incident.io
Infrastructure and automation
- Terraform
- Kubernetes
- Ansible
- AWS
- Microsoft Azure
- Google Cloud
Resilience
- Chaos Mesh
- AWS Fault Injection Service
- load testing tooling
Common Questions
Monitoring tells you when something is wrong. Observability helps you understand why.
It depends on your business. We define reliability targets based on customer impact, business requirements, and the cost of downtime.
Not necessarily. We can help establish the practices and tooling first, then determine the right operating model for your team.
Yes. We can provide full on-call support or work alongside your team as an escalation partner.
DevOps focuses on delivering software effectively. SRE focuses on keeping that software reliable once it is running.
Early improvements can come from better visibility, alerting, and incident processes. Larger resilience improvements depend on the systems and risks involved.
Know Where You Stand.
We assess your reliability gaps, identify the highest-impact risks, and give you a clear plan for what to fix first.
Book a reliability review